Refund policy

At Delux Office Furniture, we value customer satisfaction and strive to provide high- quality products. Please review our policies below to understand our return, warranty, and terms of purchase guidelines.

We accept returns under the following conditions:

  • The item is damaged, faulty, incorrectly supplied, or does not match your purchase order.

  • The item is in its original condition, including the original packaging, instruction manuals, and accessories.
  • A return request is submitted within 5 business days from the date of delivery.
  • All returns are subject to assessment by Delux in compliance with Australian Consumer Law. If the goods do not meet return criteria, Delux reserves the right to refuse the return at its sole discretion.

A 20% restocking fee (calculated on the purchase price) applies to all approved returns.

Refund Process

Once your return is approved and received, refunds will be processed within 5-10 business days. You will need to provide:

  • Your order number (found in your order confirmation email).

  • The shipping address of the order.

For any return inquiries, please contact us at support@deluxofficefurniture.com.au.

Terms & Conditions

  • Product images & descriptions

    • Product images serve as a guide only and may include accessories that are not included in the purchase.

    • We encourage customers to carefully read product descriptions before placing an order.

  • Inspection upon delivery

    • All goods are thoroughly inspected before shipment.

    • Customers should inspect all items upon delivery or installation. Any damage claims must be recorded at the time of delivery/installation.

  • Ownership of goods

    • Legal and beneficial ownership of goods is only transferred once full payment is received.

Warranty Policy

All Delux Office Furniture products come with a commercial warranty, covering faults in materials and workmanship. The warranty duration varies between products and will be specified in product descriptions.

What the warranty covers:

  • Repairs, replacement parts, or full product replacement (at Delux’s discretion).

  • Coverage begins from the date of delivery.

What the warranty does not cover:

  • Standard wear and tear or natural variations.

  • Items that have been used improperly or outside their intended purpose.

How to make a warranty claim

To submit a claim, you must provide:

  1. Proof of purchase.

  2. Detailed information about the defect.

  3. Additional documentation, such as photographs, if requested.

For warranty claims, please contact support@deluxofficefurniture.com.au with the required details.

For all returns, please email support@deluxofficefurniture.com.au. Please include your order number, the reason for your return, and any other details you deem relevant. Our support team will review your request and get back to you as soon as possible.